Opinion: Trust in AI starts with the right to ask questions

A joint UNESCO–International Telecommunication Union statement published on 21 September 2026 raised the question of how countries and communities can help shape AI's future. This opinion article draws on that discussion; it is not a report of a new decision.

In our view, demonstrating a system's capabilities is not enough to build trust. People need to know when a decision is automated, which information influenced it and how to request a review when it affects a service or opportunity.

Useful participation requires practical answers. Who receives a complaint? Can someone without technical expertise understand the response? Does an objection lead to a visible improvement?

Clear routes for questions and review connect technology debates with everyday needs. A promise of transparency without those routes leaves a gap between the promise and the user's experience.